FAQS
When will my order be shipped?
Orders are typically processed and shipped within 3 business days of purchase.
How long does the delivery take?
Delivery times vary as we ship worldwide from different fulfillment centers depending on your location. The average delivery time is around 7-10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How to cancel an order?
We can only cancel orders within the first 12 hours of placing the order. After that, the order has probably been processed and is preparing for shipment or has been shipped. Once that takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service, which includes getting your orders out as quickly as possible.
What is your return policy?
If there is anything wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order and we will be happy to help you review the case and if approved, we will send a replacement. Please do not return anything until we review the case, our customer service team will review the request and send you further instructions. Our store reserves the right to refuse any return request.
You will be responsible for paying your own shipping costs for returning your item. Original shipping charges are non-refundable.
*Cosmetics, lingerie and underwear/shapewear are final sale for hygienic reasons.
What payment methods do you accept?
We accept Paypal, credit card (Visa, MasterCard, Discover and American Express), debit card or electronic check (i.e. using your usual bank)
Orders are typically processed and shipped within 3 business days of purchase.
How long does the delivery take?
Delivery times vary as we ship worldwide from different fulfillment centers depending on your location. The average delivery time is around 7-10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How to cancel an order?
We can only cancel orders within the first 12 hours of placing the order. After that, the order has probably been processed and is preparing for shipment or has been shipped. Once that takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service, which includes getting your orders out as quickly as possible.
What is your return policy?
If there is anything wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order and we will be happy to help you review the case and if approved, we will send a replacement. Please do not return anything until we review the case, our customer service team will review the request and send you further instructions. Our store reserves the right to refuse any return request.
You will be responsible for paying your own shipping costs for returning your item. Original shipping charges are non-refundable.
*Cosmetics, lingerie and underwear/shapewear are final sale for hygienic reasons.
What payment methods do you accept?
We accept Paypal, credit card (Visa, MasterCard, Discover and American Express), debit card or electronic check (i.e. using your usual bank)